Complaints

SANAD provides a formal complaint mechanism to allow investors, clients, project affected people (e.g. individuals, communities, workers) and other third parties the opportunity to complain or raise concerns. Filling a complaint supports the Fund to identify, investigate and take appropriate steps to help resolve problems, reduce risks and remedy impacts.

Submit a complaint
Please use one of the following channels:

1. You can file your complaint or concerns by using the contact form on this page. We encourage you to provide contact information in order to facilitate the follow up of the complaint, but you may also file a report anonymously by leaving the name and email address boxes of the form empty. Please note that in such case, we will not be able to communicate with you (e.g., updates on the complaint’s treatment) if no contact information is provided.
2. Write to complaints@sanad.lu . Please note that in that case, the email address of the sender will be displayed to the recipient.
3. Send postal mail at the following address:
   Atnn: Complaints SANAD
   Innpact
   5, rue Jean Bertels
   L-1230 Luxembourg
    

Treatment of your complaint:
The fund is advised by Finance in Motion Asset Management S.à r.l.  
Pls. refer to our complaints management policy here.